tutorial question for HM&O

Tutorial 1
 
1. Name the four hotel business cycles?
 
2. Describe the four hotel business cycles?
 
3. List the 10 factors that influence the organization of a lodging establishment. Describe the influences.
 
4. Describe the types of ownership in lodging?
 
 
Tutorial 2
 
1. Define Customer Relationship Management?
 
2. What are the benefits of using CRM?
 
3. List the criteria for Spa selection.
 
4. List any five sub-segments that makes up the spa industry?
 
5. List the 5 ways managers give structure to organizations?
 
6.What are the pros and cons for work specialization?
 
7. Explain the 3 different kinds of interdependant?
 
8. What are the strengths and weaknesses of a functional organization?
 
 
Tutorial 3
 
1. What is room rate?
 
2. List the categories of room rates.
 
3. Define what is rack rate?
 
4. What are family rates?
 
5. What are package rates? Give an example.
 
6. What is guaranteed reservations?
 
7. What are the methods of guaranteed reservations? Explain each method.
 
8. What is the reservation process?
 
9. List the factors that will affect the determination of room availability.
 
10. Define rooming lists.
 
 
Tutorial 4
 
1. What are the 3 phrases of guest cycle?
 
2. Explain the activity done in pre-arrival phase.
 
3. What do you mean by "Reg Card"?
 
4. Why is bell stand important?
 
5. What are the right attitudes in order to hire a bell staff?
 
6. Explain the 5 steps of registration process.
 
7. List the responsibilities of a concierge in assisting guests.
 
8. Who is a walked guest?
 
9. What are types of guest services provided by hotels?
 
 
Tutorial 5
 
1. List the titles that are commonly known as the executive housekeeper?
 
2. According to national standard, how many rooms a room attendant needs to clean in 8 hours?
 
3. What are the areas a hotel housekeeping department is responsible for?
 
4. When will a room be assigned to a guest?
 
5. Define what is linen?
 
6. Define what is terry?
 
7. What are the responsiblities of an Executive Housekeeper?
 
8. Who is a floor supervisor?
 
9. List the responsibilities of a floor supervisor?
 
10. What are the ways that can be done to build highly motivated and dedicated room attendants?
 
 
Tutorial 6
 
 
1. What are the responsibilities in the role of personnel?
 
2. Name and briefly describe the 2 staffing tools?
 
3. When a HR Manager develops Job Specification, what are the requirements he or she should consider?
 
4. Define "selection"?
 
5. What are the tools used by HR personnel in order to screen employee applicants? Briefly describe.
 
6. What is an employment agreement?
 
7. Briefly describe the methods of recruitment?
 
8. What is the purpose of conducting training in a hotel?
 
9. What are the goals for having performance evaluation on employees?
 
THE END
 
from, David Tan DHT1, H10 2008/ 2009
extracted from the Tutorial Questions given by Mr. Jo.